1. How fast do you ship?
Upon receipt of payment, we will ship your item(s) out to you within 2-5 business days. That is the only "handling" time. Items are shipped Monday through Friday. We occasionally will ship packages on Saturday but NOT on Sunday, or any US holidays. We will notify you via e-mail if there will be a delay in shipping your item for any reason.
2. What shipping method do you use?
The shipping rates for all items listed are for USPS Priority Mail. The price for US Priority Mail includes a tracking number and delivery confirmation. International orders receive a Customs Label # and proof of mailing.
3. When will I receive my item(s)?
US: 2-3 business days upon shipping (During the peak holiday season, packages can take up to 5 business days.) Canada: 7-10 business days upon shipping* (During the peak holiday season, packages can take up to 14 business days.) EVERYWHERE ELSE: 10-14 business days upon shipping* (During the peak holiday season, packages can take up to 20 business days.) *On occasion, there may be additional delays out of our control with customs that make it take longer. If it is determined that your item was "lost" in the mail, we will gladly refund you the price of the item MINUS shipping, unless you wish to replace the item with another. We only ask that you give international orders at least 30 business days (no weekends or holidays) before expecting a refund.
4. Can I get my item faster?
Yes. We also offer expedited shipping if you need something in a BIG HURRY. Some examples of expedited shipping services we provide are listed below: USPS EXPRESS MAIL - Overnight or 1 business day GUARANTEED (During the peak holiday season, packages can take up to 2 business days.) and USPS EXPRESS International Mail, varies (please ask) Any of the above services can be applied for an additional charge, which is calculated BEFORE making a purchase. Please e-mail us if you need to request any of these services BEFORE carting any items or completing the transaction.
5. Do you combine shipping?
We DO combine shipping. All combined shipping rates are listed upon checking out.
6. Why am I being charged a VAT fee by my post office for International orders?
In most countries, the law requires that you pay taxes or "duties" on imported goods. These fees are specific to your country and we have ABSOLUTELY NO CONTROL over them.
***Please do not ask us to change your customs label to say "gift" or "sample" to avoid paying these fees. That is fraud and we could be charged with a federal offense. Going to jail is not my idea of a good time.
****** If you have any specific questions about shipping that were not answered here, please feel free to send us an e-mail at any time.